Knowledge Base
Why does it say "Join All Access to Download"?
Appears when you are not signed in.
Can't download after subscribing / "Download error: restricted"
Usually a temporary fair-use safeguard.
Download limits on the Unlimited plan
Unlimited under fair use – the anti-abuse thresholds.
Essential plan – how many downloads?
The Essential plan includes 100 downloads.
Re-download past purchases / lost link
Recover anytime from your Gumroad library.
VAT invoice for my order or renewal
How invoices work + the EU VAT ID requirement.
Refund for an accidental renewal
Contact us promptly – accidental renewals are refunded.
How to cancel my subscription
My Account → Subscriptions → Cancel.
Renewal payment failed (expired card)
Update your card or pay the renewal manually.
Delete my account (GDPR)
Request deletion from your account email.
"Bad captcha" error at checkout
Known issue, addressed – plus quick fixes.
Commercial / stock / AI-ML use of CGAxis assets
What is allowed, plus AI/ML and enterprise.
What file formats do CGAxis models come in?
USD, GLB, FBX, OBJ, 3ds Max, C4D, Blender and more.